Delivery FAQ
Where do you deliver?
We ship via express post to Australia and New Zealand. Currently, we do not ship outside of these countries.
When will you send my order?
We ship Australia postal orders via Express Post on Mondays-Thursdays. We do not ship on Fridays as your package will not reach you in time before the weekend and we don't want a freshly baked product sitting in a warehouse over the weekend.
We ship International orders via Express Post on Mondays-Wednesdays. We do not ship at the end of the week to ensure your order reaches you within the same week it is baked and shipped.
Please allow 1-2 business days for order processing (we bake every order fresh on the same day it is shipped). At peak holiday times, please allow 1 additional business day for your order to arrive.
When will I get my order?
We ship via Australia Post Express Shipping, which typically takes 1-2 Business Days to reach you from the day it is posted. We bake our treats in Brisbane (a major city), meaning your order will arrive next business day for major cities, or take an extra day outside of major cities. For regional/rural orders, delivery time can be longer - please consult Australia Post Express for current delivery times.
Once your order is shipped, we will notify you with a tracking code to track your delivery. During holidays, you can expect there may be delays in express postage. If you haven’t received your order within 5 business days from the date it was placed, please contact us at hello@brookibakehouse.com so we can track your package.
What happens if I'm not home to receive the delivery?
If you are not home to receive your package, Australia Post will leave it in a safe place. All orders are sealed when they leave the bakery.
How much will shipping cost?
Our Express Post across Australia is a flat rate of $15.
Our Express Post to international destinations is calculated at checkout.
How long do my cookies last?
Cookies may be stored in an airtight container for one week. But of course, we know they won’t last that long!
If you don’t plan on eating all of your cookies at once, freeze them on the day you receive them. When ready to eat, simply heat your cookies in a 180C oven for 2-4 minutes until warm and gooey.
Returns & Refunds
All of our goodies are made in house, by hand. Due to the perishable nature of our products, we cannot be responsible for how they are transported and stored once they leave our shop.
Order Cancellations & Modifications
We reserve the right to decline an order cancellation or modification if we are not able to complete the request before the product has already been shipped. Please double check your order before placing it, ensuring all details in the delivery address are correct.
Contact Us
If you have submitted an enquiry and haven't heard back, please note we do our best to respond as quickly as we can during business hours (9am-4pm Monday-Friday). We do not monitor our email inbox on weekends.
To get in touch, email us hello@brookibakehouse.com.
For Pick Up FAQ please click here.
We ship via express post to Australia and New Zealand. Currently, we do not ship outside of these countries.
When will you send my order?
We ship Australia postal orders via Express Post on Mondays-Thursdays. We do not ship on Fridays as your package will not reach you in time before the weekend and we don't want a freshly baked product sitting in a warehouse over the weekend.
We ship International orders via Express Post on Mondays-Wednesdays. We do not ship at the end of the week to ensure your order reaches you within the same week it is baked and shipped.
Please allow 1-2 business days for order processing (we bake every order fresh on the same day it is shipped). At peak holiday times, please allow 1 additional business day for your order to arrive.
When will I get my order?
We ship via Australia Post Express Shipping, which typically takes 1-2 Business Days to reach you from the day it is posted. We bake our treats in Brisbane (a major city), meaning your order will arrive next business day for major cities, or take an extra day outside of major cities. For regional/rural orders, delivery time can be longer - please consult Australia Post Express for current delivery times.
Once your order is shipped, we will notify you with a tracking code to track your delivery. During holidays, you can expect there may be delays in express postage. If you haven’t received your order within 5 business days from the date it was placed, please contact us at hello@brookibakehouse.com so we can track your package.
What happens if I'm not home to receive the delivery?
If you are not home to receive your package, Australia Post will leave it in a safe place. All orders are sealed when they leave the bakery.
How much will shipping cost?
Our Express Post across Australia is a flat rate of $15.
Our Express Post to international destinations is calculated at checkout.
How long do my cookies last?
Cookies may be stored in an airtight container for one week. But of course, we know they won’t last that long!
If you don’t plan on eating all of your cookies at once, freeze them on the day you receive them. When ready to eat, simply heat your cookies in a 180C oven for 2-4 minutes until warm and gooey.
Returns & Refunds
All of our goodies are made in house, by hand. Due to the perishable nature of our products, we cannot be responsible for how they are transported and stored once they leave our shop.
Order Cancellations & Modifications
We reserve the right to decline an order cancellation or modification if we are not able to complete the request before the product has already been shipped. Please double check your order before placing it, ensuring all details in the delivery address are correct.
Contact Us
If you have submitted an enquiry and haven't heard back, please note we do our best to respond as quickly as we can during business hours (9am-4pm Monday-Friday). We do not monitor our email inbox on weekends.
To get in touch, email us hello@brookibakehouse.com.
For Pick Up FAQ please click here.